Terme of use
You send us your enquiries/reservations by e-mail, fax or phone then we send you back a written program within one hour. Once you agree with the program and rates, you will receive a final program and proforma invoice.
PAYMENTS METHODS & DEPOSITS
We require a 50% deposit of the total tour cost to guarantee your tour. Booking deposits can be paid using credit card via PayPal, by international wire transfer to our bank, or via Western Union. Once you have paid the booking deposit, you’ll receive a booking confirmation via email. The remaining amount will be paid upon your arrival or cash (Dirhams, USD, Euros or Pounds). All the bookings are guaranteed after we receive the deposit receipt.
Any cancellation of a booking after an invoice has been raised must be sent in writing to our Company by e-mail to: [email protected]
Cancellation by the client entails payment of different amounts depending on the date of cancellation :
- Less than 6 weeks: 20% of the total invoice
- Less than 4 weeks: 30% of the total invoice
- Less than 2 weeks: 50% of the total invoice
- Less than 1 week: 80% of the total invoice
- Less than 4 days: 100% of the total invoice
If the balance of the tour or excursion has not been paid and the reservation is subsequently cancelled within the 6 weeks period prior to departure, the client must pay the amount as set out in the above cancellation charges.
Insurance is not included in our prices. We strongly recommend that all travellers purchase a comprehensive travel insurance package covering against luggage loss, curtailment, medical emergency, including repatriation, cancellation and stay interruption.
Children aged 2-5 years are free of charge
Children aged 6-12 years qualify for a reduction of 50% when sharing a room with 2 adults(parents) maximum 1 child per family.
AMENDMENTS OF THE TOURS & EXCURSIONS
We will make every effort to alter your arrangements but we cannot guarantee this will be possible all the time, especially in high season. Should an amendment by a client be requested outside the 6 weeks before departure date might occur additional charges which we will quote on supplement.
PASSPORT, VISA & HEALTH REQUIREMENTS
It is the client’s responsibility to ensure that they meet the requirements to be permitted to enter into Morocco, including passport, visa and health requirements. All travellers to Morocco must hold a passport with 6 months validity beyond the date of return from Morocco. It is the sole responsibility of the tour participant to ensure that all passport and visa meet requirements
The Company cannot be held responsible for a cancellation imposed by circumstances having a character of cause beyond control and/or for reasons related to the safety of the participants. The Company has right to extend or modify a trip itinerary, means of transport, accommodation due to weather, medical emergency, political developments, strikes or other events beyond company’s control, any associated extra fees are the responsibility of the tour participants. Our Company will not issue refunds for clients who withdraw from the tour for any reason.
The personal information in our databases will be used to make booking with hotels and with any other third party as required to arrange your travel. We will not sell or give individual names or any other information to third parties. Moreover, we reserve the right to disclose customer information for the purpose of taking legal actions against anyone who may be violating our rights, or whenever anyone else is harmed by any such abuses.